2025 Contact Center Interaction Omnichannel 
Playvox
JANUARY 13, 2022
If your contact center is planning for the future, be sure to make employee experience and getting the right technology in place top priorities. We recently participated in a discussion with two industry experts that focused on megatrends that will impact contact centers in 2022. Technology always needs focus.
Kustomer
DECEMBER 26, 2019
According to a CCW Digital survey of contact center professionals, the future of customer service is already within grasp. Collecting great insights from customers is the leading contact center objective that companies want to achieve by 2025. A surefire way to succeed? Prepare for the future now.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Kustomer
JUNE 3, 2020
Until now, the omnichannel, cloud-based, 360-degree customer view-enabled contact center was mostly a pipe dream, touted by technology vendors and thought leaders, with a majority of businesses falling short of this gold standard. Optimize Human to AI Interactions. Download CCW Report.
Lumoa
JUNE 23, 2021
In the past, contact centers could stay ahead of the curve as long as they ensured to utilize the right solutions and tools to service customers. According to a survey, CCaaS will grow to be the favored adoption model by 50% of contact centers by 2022.
Avaya
FEBRUARY 13, 2018
If you have customers that are 55 and under you need a customer experience plan to address digital channel preferences and AI in contact centers now, before it’s too late. And Ava provides seamless hand off of the customer experience, with full context of the interaction, to an agent when and if one is required. Why start there?
Comm100
NOVEMBER 23, 2022
Personalized support through omnichannel expands. Seventy-one percent of consumers expect companies to deliver personalized interactions. Omnichannel customer engagement software offers a solution. Omnichannel platforms connect every channel together so agents gain a 360-degree view of every customer they speak.
Interactions
MARCH 28, 2019
Recently, I attended two highly informative conferences which looked at AI technologies and their impact on customer engagement – the Conversational Interaction Conference hosted by AVIOS in San Jose and Enterprise Connect conference in Florida. 1 in 4 contact centers could be fully automated in 5 years.
Expert insights. Personalized for you.
79 
Let's personalize your content