Lumoa

JUNE 23, 2021

Did you know that American businesses risk losing a whopping $494 billion in revenue from poor customer care? In the age of smartphones, where support is only a click away, consumers have massive expectations when it comes to customer service.

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Interactions

MARCH 28, 2019

Naturally, they are exploring the potential of conversational AI and its promise of transforming the customer experience. In a recent report, Gartner stated that by 2025, customer service organizations that embed AI in their multichannel customer engagement platform will elevate operational efficiency by 25%.

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CSM Magazine

JANUARY 17, 2022

That’s why we’ve taken a look at the customer service industry and identified changes that will have a direct impact on your performance. Read further for the top trends in the customer service industry for 2022. Commitment to Customer Care Still Matters. Adopt the Omnichannel Approach. But the facts are clear.

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Call Experts

APRIL 14, 2023

McKinsey explains that at one North American call center alone, over 10 million customer requests are handled by IVR technology annually. IVR systems can be the sole solution or be integrated with other customer service technologies, such as CRM systems or call center software. billion by 2025, according to IndustryARC.

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Kustomer

JANUARY 7, 2022

With choices and a customer-centric view not available with traditional, non-subscription models, thanks to brands such as Spotify and Netflix, we are now seeing this model in unexpected spaces such as car buying. trillion by 2025. The Customer Service Bow on Top.

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SmartKarrot

FEBRUARY 16, 2022

97% of customer experience managers say CXM is a business strategy that helps create loyal customer relationships. 89% of CX managers express that customer experience management (CXM) helps improve customer satisfaction. How can technology enhance customer experience? According to 47.5%

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SmartKarrot

JANUARY 18, 2022

A report from Bain & Company predicted that “Indian SaaS companies will reach $30 billion in revenue by the year 2025”. Found by Manoj Dawane in 2016, VTION is an Indian-origin media technology innovation company that aims at measuring media audiences by analyzing consumer trends and behaviors. Like what you are reading?

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