TechSee
MARCH 7, 2022
Download our eBook: What Self Service Will Look Like in 2025 . As customers have come to expect and even prefer do-it-yourself, online self-service options, businesses have embraced new technologies and trends to optimize the digital service experience. By 2025, 50.7% Employee Experience. Conversational Platforms.
Playvox
JANUARY 13, 2022
If your contact center is planning for the future, be sure to make employee experience and getting the right technology in place top priorities. 2022 just might be The Year of the Contact Center Employee. Employee Experience. Several workforce trends are driving the need to focus on the employee experience.
Forrester's Customer Insights
JULY 29, 2020
The drivers of the future are evolutions of the past – some playing out now, others that will be far more prominent by 2025 and table stakes by 2030. […]. Forrester’s view on the future of banking is here – examining the changes that we expect to play out over the next decade of retail banking.
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