Bold360
SEPTEMBER 15, 2020
The strongest, most well-rounded omnichannel customer engagement strategies employ both live chat and chatbot integration to deliver a better, more scalable and 24/7 customer experience (CX) across channels, as well as a better employee experience (EX). 5 Ways Live Chat Helps Your Business.
TechSee
MARCH 7, 2022
Reducing the burden of call volume for simple, repetitive tasks gives agents more time to resolve complex customer issues. Employee Experience. Self-service solutions save time and resources. Self-service platforms decrease overhead and customer support costs while increasing customer engagement. Conversational Platforms.
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Playvox
JANUARY 13, 2022
If your contact center is planning for the future, be sure to make employee experience and getting the right technology in place top priorities. 2022 just might be The Year of the Contact Center Employee. Employee Experience. Several workforce trends are driving the need to focus on the employee experience.
ShepHyken
OCTOBER 5, 2020
Customer Service Week is October 5-9: Learn 5 Ways to Celebrate Your Virtual Agents When They Need it Most (Thanks, 2020) by Veronica Krieg. And, in most businesses, that is the type of experience that could get the customer to come back – and maybe even become loyal! Here are a few ideas to get you started.
CSM Magazine
APRIL 26, 2022
Avaya has announced an enhancement to Avaya OneCloud to dramatically reduce the complexity associated with virtualizing customer interactions. Recent Avaya research with Ipsos indicates that based on their last interaction with a virtual agent, only 1 in 3 customers would recommend that business to others.
Interactions
JUNE 18, 2020
Improving agent experience not only benefits agents, but also your customers and your business. According to Accenture, companies with great employee experiences still outperform the S&P 500 by 122%. But with an increasing focus on technology, it can seem like live agents are getting left behind. .
Interactions
JANUARY 16, 2020
As we see businesses embrace digital transformation, it’s becoming clear that it’s not enough to just focus on the customer experience. To truly succeed at digital transformation, businesses must consider the three pillars of digital experience: . customer experience. agent/employee experience.
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