Peter Lavers

NOVEMBER 16, 2017

Remember when we used to talk about “channels and media”? Channel meant physical route to market e.g. retail, wholesale, intermediated, direct, etc. These terms have effectively amalgamated since we started to become “multi channel”. So, is omnichannel just well-connected multi channel?

Multi-Channel 73

Multi-Channel Omnichannel 2025 Customer Centricity 73

Avaya

JULY 27, 2017

They want contextual, multi-touch experiences that span the entire organization. In fact, most financial executives agree that AI will become the “primary” channel through which FSPs and customers interact within the next three years. Overall, Goldman Sachs believes the AR/VR market will be worth $80 billion by 2025.

Financial 50

Financial Customer Experience Multi-Channel Banking 50

SurveySensum

SEPTEMBER 14, 2020

Companies that were expecting to move digitally in 2025 are already here. . Digital has become the new channel of interaction amongst the customers. . Digital has become the new channel of interaction amongst the customers. . Customers prefer to interact digitally across social media channels, chats, or apps than on calls.

Customer Experience 59

Customer Experience Social Media Multi-Channel 2025 59

SurveySparrow

OCTOBER 14, 2020

With SurveySparrow, you can collect insightful real-time data, conduct engaging market research and surveys effortlessly. Market research software. The global online survey software market is expected to grow during the forecast period at a CAGR of 13.04% from 2020 to 2025! Fast data collection and analysis. SurveyGizmo.

NPS 52

NPS Feedback Social Media Omnichannel 52

West Monroe

JANUARY 25, 2022

To raise the bar even higher, we are increasingly convinced that this balancing act must also ensure both live and screen-based experiences have the same level of excellence, simplicity, and ease—all working in concert with each other to ensure seamless transitions when customers move between channels. Banks understand change.

Banking 52

Banking 2022 Financial Multi-Channel 52

Currency Alliance

DECEMBER 1, 2020

Yet in that same time, millions of new loyalty programs launched globally, flooding the market with homogenous offerings that, rather than provide a competitive edge, have diminished overall loyalty value due to extended fragmentation. Winning loyalty programs in 2025. Multi-serviced. according to the study. Customer singular.

Loyalty Programs 52

Loyalty Programs 2025 Loyalty Multi-Channel 52

Magellan Solutions

AUGUST 15, 2022

The e-commerce industry growth has enabled companies, even small businesses, to get access to and establish a wider market presence and good reputation by offering more affordable and effective distribution channels for their goods or services. B2C ecommerce businesses market their products directly to consumers.

E Commerce 40

E Commerce 2022 2023 B2C 40