TechSee

MARCH 7, 2022

Download our eBook: What Self Service Will Look Like in 2025 . By 2025, 50.7% Traditional performance metrics are not relevant for self-service. Monitoring and analyzing usage of alternative service channels with virtual assistance is more complex. What is Customer Self Service? Challenges of Customer Self Service.

2025 109

2025 Customer Service Representative Customer Service Strategies Virtual Agent 109

Playvox

JANUARY 13, 2022

It’s projected that this younger generation will make up approximately 27% of the workforce by 2025. . Cloud-based solutions make it easier for supervisors to manage a dispersed agent team. Gen Z is defined by technology and values. Improving the supervisor experience is also important.

Contact Center 79

Contact Center 2022 Omnichannel 2025 79

TechSee

NOVEMBER 19, 2019

According to Gartner, by 2025, 30% of major enterprises will be utilizing conversational platforms for both customer service interactions and to improve employee effectiveness. Customers can now use text, voice and images to help a virtual agent understand their problems. The move toward conversational platforms.

Insurance 19

Insurance Customer Journey 2025 Virtual Agent 19