TechSee
MARCH 7, 2022
Download our eBook: What Self Service Will Look Like in 2025 . By 2025, 50.7% Traditional performance metrics are not relevant for self-service. AI-powered customer service solutions are cost-saving and drive higher ROI as customers have come to expect and rely on accessible 24/7 digital support. Employee Experience.
Heart of the Customer
NOVEMBER 20, 2020
Those digital adoption goals set for 2025? As the world changes rapidly, your company is looking to you to deliver the digital transformations necessary to support a new reality for your customers. They’ve been moved up to 2021. With urgency. This year has shown us that […].
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BirdEye
AUGUST 25, 2023
Studies project that social shopping revenue will account for about 80% of e-commerce sales by 2025. You’ll see everything from shopping behavior to conversion metrics. According to Pinterest, advertisers increased their ROI by 15% by using catalogs and shopping ads. What are the benefits of social shopping?
Playvox
JANUARY 13, 2022
It’s projected that this younger generation will make up approximately 27% of the workforce by 2025. . Cloud workforce management systems that provide real-time visibility to key metrics enable supervisors to see what agents are doing and if they’re adhering to schedules. Gen Z is defined by technology and values.
Solvvy
JULY 8, 2022
Quantitative metrics allow you to assign a number to the current state, compare it to the past, and track your company’s progress toward your goals. Managers can use those metrics to guide strategy improvements and employee training. When and how to use those metrics. However, not everything is easy to measure.
ChurnZero
OCTOBER 30, 2020
This chart looks at the number of Sales and Customer Success positions in the tech market over the last 10 years as well as projections for 2025 and beyond. “We A more subtle chart is how much of a difference in value companies have based on their net retention – net retention being a proxy metric for Customer Success.”.
Clarivate
JANUARY 23, 2024
The Centre for Medicines Research (CMR) International, a Clarivate business, publishes the Pharmaceutical R&D Factbook, an annual report designed to equip the Pharmaceutical R&D sector with a reliable quotable source of key reference metrics and predictions used to strengthen the planning and effectiveness of R&D.
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