Playvox

APRIL 4, 2023

Every workplace has its pros and cons, but contact center agents have one of the toughest jobs out there. Just like agents are protecting your company, contact center leaders and managers need to protect them and their mental health. Burnout Burnout is at the heart of poor emotional well-being in a contact center.

Contact Center 78

Contact Center Average Handle Time Feedback 2026 78

Lumoa

NOVEMBER 17, 2022

There are approximately 17 million contact center agents worldwide today,” said Jerry Han, CEO of PrizeRebel. AI-powered customer support could save businesses $80 billion in labor costs by 2026. . Public social media reviews can provide insight into competitor pricing and allow businesses to adjust their offering to suit.

E Commerce 83

E Commerce 2023 E-support Customer Experience 83

Playvox

FEBRUARY 29, 2024

According to DMG Consulting , customer service contact centers that have implemented an IVR system typically handle approximately 55 to 95 percent of the calls, depending on the vertical and the effectiveness of the system. But, rather than replacing contact center agents, IVRs automate run-of-the-mill inquiries.

Customer Service 79

Customer Service Contact Center 2026 Call Center 79