West Monroe

OCTOBER 19, 2023

trillion by 2026—representing a 57% increase from 2023. ” What’s more, 20% expect investments in artificial intelligence (AI) to increase by at least 50%. Expectations for return on investments are high. This doesn’t always create a return on investment—and in some cases works against it.

ROI 52

ROI Technology Return on Investment 2030 52

Lumoa

SEPTEMBER 11, 2023

This is the secret ingredient to retaining customers, increasing sales, and succeeding as an organization. Before developing a customer experience strategy, you need to identify the metrics against which you will measure your performance. Customer effort score (CES), CSAT, and NPS are examples of metrics applicable in either case.

Definition 83

Definition Customer Experience Net Promoter Score NPS 83

Lumoa

SEPTEMBER 11, 2023

This is the secret ingredient to retaining customers, increasing sales, and succeeding as an organization. Before developing a customer experience strategy, you need to identify the metrics against which you will measure your performance. Customer effort score (CES), CSAT, and NPS are examples of metrics applicable in either case.

Definition 83

Definition Customer Experience Net Promoter Score NPS 83