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Evolution of Customer Experience in E-Commerce 2023

Lumoa

NOVEMBER 17, 2022

Understanding the likes and dislikes of your customers is another effective method of personalizing your online customer experience. Customers view personalization as an integral part of their online experience. Poor customer service interactions could lead to a potential loss of business.

E Commerce 83
E Commerce 2023 E-support Customer Experience 83
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Protecting Your Contact Center Agents’ Emotional Well-Being

Playvox

APRIL 4, 2023

The study also revealed that customers are turning to digital channels to complain more often than phone calls, with 32% of customers surveyed sharing their complaints on social media. On the other hand, short handle times might indicate an agent is rushing customers out of interactions.

Contact Center 78
Contact Center Average Handle Time Feedback 2026 78
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