Ecrion
JANUARY 27, 2021
From 2020 to 2027, research predicts a compound annual growth rate of over 40%. Customer relationship management (CRM), customer communications management (CCM) and enterprise resource planning (ERP) are both back end functions that implement BPA. billion United States dollars. more on ccm.
Magellan Solutions
JUNE 5, 2021
You need to pay extra if you want to update your agents into an integrated customer relationship management (CRM). According to a survey, demand for call center companies will go up in 2027. This figure came after businesses realized the importance of remote work and customer service during the COVID-19 pandemic.
SmartKarrot
SEPTEMBER 20, 2022
Enterprise applications can be divided into several categories: Business Process Management (BPM) – BPM is considered one of the most critical solutions in the enterprise application market. Popular examples include SAP BPM Suite and Oracle BPEL Process Manager.
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