ShepHyken

SEPTEMBER 10, 2023

Each week, I read many customer service and customer experience articles from various resources. How the ‘Zero Consumer’ is Inspiring Innovative Visual Imagery for Retail Success by Peter McCall (Total Retail) Consumers’ shopping expectations have skyrocketed.

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Article 2023 2028 Customer Service 80

SaleMove

DECEMBER 17, 2018

Technology’s role in customer service is growing at warp speed. Social media has opened up multiple channels of communication between brands and consumers, allowing those conversations to take place almost 24/7. Question: How can adding more tech to the customer-service equation lead to highly personalized experiences?

2028 45

2028 Customer Service Call Center Social Media 45

SaleMove

DECEMBER 17, 2018

Technology’s role in customer service is growing at warp speed. Social media has opened up multiple channels of communication between brands and consumers, allowing those conversations to take place almost 24/7. Question: How can adding more tech to the customer-service equation lead to highly personalized experiences?

2028 40

2028 Customer Service Call Center Social Media 40

SaleMove

DECEMBER 17, 2018

Technology’s role in customer service is growing at warp speed. Social media has opened up multiple channels of communication between brands and consumers, allowing those conversations to take place almost 24/7. Question: How can adding more tech to the customer-service equation lead to highly personalized experiences?

2028 40

2028 Customer Service Call Center Social Media 40

CSM Magazine

DECEMBER 5, 2018

Konstantin Selgitski, Chief Marketing Officer at Apifonica explores how to make it easier for customers to get what they want, when they want and to ensure a positive customer experience. By 2028, recent research forecasts that 70-80% of online purchases will be made using mobile devices.

Communication 58

Communication Customer Experience 2028 Social Media 58

C Space

OCTOBER 26, 2018

And I ended up on Jack Dorsey’s page; prior to that: Twitter; prior to that: Social Media. Consumer trust is already waning in the face of an ever-oblique political landscape, so what will happen in 10 years’ time? Getting into consumers’ mindset: five emotional cues that drive sales and loyalty. Just to name a few.

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2028 Advertising 2018 Retail 66