West Monroe

JULY 27, 2022

But a deeper look shows that the digital functions used most frequently—by consumer and commercial customers alike—are relatively basic: checking account balances, transactions, and statements; transferring funds from account-to-account, bank-to-bank, or person-to-person; and paying bills.

Banking 52

Banking 2028 Financial 2021 52

BlueOcean

SEPTEMBER 27, 2021

Customer experience is pretty much the hottest topic in the contact center and customer care space these days. Where Are Businesses Spending Money on Customer Experience? This article looks into where those priorities are, particularly as customer behavior have been permanently shifted by the pandemic.

Customer Experience 177

Customer Experience 2028 Contact Center 2020 177

Inbenta

OCTOBER 11, 2021

As with all customer experience solutions , your conversational user interface needs to be customer-centric. Don’t worry about making your bots sound human – after all, it’s important not to mislead customers into thinking they’re speaking to an agent. between now and 2028. Define Your Chatbot Goals.

2028 69

2028 2030 Interaction Virtual Agent 69

SurveySensum

OCTOBER 5, 2023

These mistakes hinder them from gauging their automotive customer experience properly and miss out on all the amazing benefits of a dealership experience survey. So, with this blog, we will embark on a journey to list out the 10 mistakes that brands should be careful about while creating their next dealership experience survey.

Automotive 52

Automotive Feedback Customer Satisfaction 2028 52

CSM Magazine

DECEMBER 5, 2018

Konstantin Selgitski, Chief Marketing Officer at Apifonica explores how to make it easier for customers to get what they want, when they want and to ensure a positive customer experience. By 2028, recent research forecasts that 70-80% of online purchases will be made using mobile devices.

Communication 58

Communication Customer Experience 2028 Social Media 58

Magellan Solutions

AUGUST 15, 2022

BUSINESS TO CONSUMER (B2C). B2C ecommerce businesses market their products directly to consumers. A B2C company conducts business directly with the consumer who will utilize the products in the end, as opposed to distributing them to an intermediary. CONSUMER TO CONSUMER (C2C). CONSUMER TO BUSINESS (C2B).

E Commerce 40

E Commerce 2022 2023 B2C 40

C Space

OCTOBER 26, 2018

Consumer trust is already waning in the face of an ever-oblique political landscape, so what will happen in 10 years’ time? In 2028, will brands seek new avenues for growth because their sponsored posts keep getting ignored, or because their TV adverts become cringe-worthy comedy relics like a laugh track? Just to name a few.

2028 66

2028 Advertising 2018 Retail 66