SaleMove

DECEMBER 17, 2018

By 2021, 15% of all customer service interactions will be completely handled by AI,” says Olive Huang, a VP at Gartner. While no one can predict the future with perfect accuracy, don’t be surprised if a customer service rep in 2028 looks a little something like this: . FULLY ENGAGED. SUPER SMART. FULLY INVESTED.

2028 45

2028 Customer Service Call Center Social Media 45

SaleMove

DECEMBER 17, 2018

By 2021, 15% of all customer service interactions will be completely handled by AI,” says Olive Huang, a VP at Gartner. While no one can predict the future with perfect accuracy, don’t be surprised if a customer service rep in 2028 looks a little something like this: . FULLY ENGAGED. SUPER SMART. FULLY INVESTED.

2028 40

2028 Customer Service Call Center Social Media 40

SaleMove

DECEMBER 17, 2018

By 2021, 15% of all customer service interactions will be completely handled by AI,” says Olive Huang, a VP at Gartner. While no one can predict the future with perfect accuracy, don’t be surprised if a customer service rep in 2028 looks a little something like this: . FULLY ENGAGED. SUPER SMART. FULLY INVESTED.

2028 40

2028 Customer Service Call Center Social Media 40

SurveySparrow

MAY 7, 2024

Revenue is expected to show an annual growth rate of 4.89%, resulting in a market volume of US$6.45bn by 2028. Thrivesparrow Best for: All in one employee success suite for Performance Reviews, Employee Engagement Surveys, and Peer Recognition. 4.15Five Best for: Continuous performance management and boosting employee engagement.

2024 52

2024 Management 2028 Feedback 52

CX University

JANUARY 30, 2018

A top-of-the-line experience in 2018 might easily seem frustrating in 2028. Almost every notable digital innovation we’ve seen has been based on using connectivity and data to transform the customer experience or to reshape products and services by allowing customers to interact with them in new ways.” Key Takeaways.

Customer Experience 61

Customer Experience 2028 2018 2017 61

Magellan Solutions

AUGUST 15, 2022

E-commerce refers to when individuals and companies engage in buying and selling of goods and services online. Modern platforms have made it simpler for customers to interact with businesses and provide their services, particularly in relation to short-term contracts and freelance jobs. WHAT IS E-COMMERCE & HOW DOES IT WORKS?

E Commerce 40

E Commerce 2022 2023 B2C 40