Forrester's Customer Insights

JULY 30, 2020

By 2030, banking will be invisible, connected, insights-driven, and purposeful. Leading banks are pivoting and rebooting their strategy — capitalizing on the pace of change and innovation and setting their course for the next decade.

Banking 50

Banking 2030 Connections Insights 50

Solvvy

OCTOBER 12, 2022

Last, but not least, businesses that implement AI bots can collect more data than they could when customer service agents assist customers over the phone. NLG is the technology behind branded virtual assistants, such as Google Assistant. CAGR in the chatbot market from 2022 to 2030, reaching $3.411 billion globally. .

2030 94

2030 Virtual Agent Interaction Technology 94

Inbenta

OCTOBER 11, 2021

According to Business Insider, nearly 40% of internet users worldwide prefer chatbots over less conversational virtual agents. . Conversing with our machines is no passing fad either – according to research from Allied Market Research, the global voice user interface industry generated $13.65 billion by 2030. .

2028 69

2028 2030 Interaction Virtual Agent 69

Magellan Solutions

JULY 29, 2021

Once a technological possibility for some industries, the reality is disrupting sectors across markets globally and affecting all aspects of our lives. . A recent report by Forbes found that 22% of marketers currently are using AI-based applications. Intelligent virtual agents work to increase contact rates.

Call Center 52

Call Center Social Media Omnichannel Contact Center 52