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3 Ways to De-stress Employees With Technologies That Humanize the Hybrid Workplace

CSM Magazine

Here, he takes a closer look and gives 3 reasons why you can’t afford to ignore the latest advancements in technologies designed for modern workforce optimisation and engagement. and came to the conclusion that the major barrier to wellbeing – stress – affects everyone in the contact centre and beyond.

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7 Ways to Drive Cultural Change that Boosts Agent Morale

Playvox

Increasingly, company culture is one of the most important factors in attracting and retaining employees, boosting agent morale and in promoting higher levels of productivity. The same can be said of technology. Think of it as an iceberg: Above the water you have technology, products, and strategy. What is Culture?

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