Airlines Customer Focused Customer Service Strategies Employee Experience 
ShepHyken
JUNE 4, 2018
How Companies Can Identify Racial and Gender Bias in Their Customer Service by Alexandra C. HBR) In April 2017, United Airlines encountered public outrage when an Asian passenger was dragged out of his seat and off of an overbooked United Airlines plane. Furthermore, in some cases, customer service has become a commodity.
Storyminers
JULY 6, 2020
She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. He is an expert in transforming how employees work with customers through multiple digital marketing strategies.
Storyminers
JULY 6, 2020
She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. He is an expert in transforming how employees work with customers through multiple digital marketing strategies.
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