Article CEM Effort Score Loyalty 
ViiBE Blog
AUGUST 17, 2021
Share this article. Share this article. What's the meaning of customer experience management (CEM)? Customer experience management (CEM) stands for efforts organizations takes to make the customer experience and customer journey as seamless and resolute as possible. Natalia Barszcz. August 17, 2021. Share on email.
Middlesex Consulting
MARCH 5, 2018
This article describes why and how to implement the peak-end rule to improve the ROI of your customer experience (CX) efforts. The article is now live on his web site and titled In Praise of the Mundane. This is the book that introduced the Customer Effort Score and proposed it as more useful than NPS©).
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Middlesex Consulting
MARCH 5, 2018
This article describes why and how to implement the peak-end rule to improve the ROI of your customer experience (CX) efforts. The article is now live on his web site and titled In Praise of the Mundane. This is the book that introduced the Customer Effort Score and proposed it as more useful than NPS©).
Lumoa
FEBRUARY 9, 2023
If you want to know, how B2C CX is different from B2B CX, check: this insightful article, written by Lynn Hunsaker “ The big difference between B2B customer experience and B2C ” in MarketingMag Brand Experience Brand experience is how you design, see and want your customer experience to be.
Lumoa
MARCH 20, 2018
If you want to know, how B2C CX is different from B2B CX, check: this insightful article written by Lynn Hunsaker " The big difference between B2B customer experience and B2C " in MarketingMag Brand experience Brand experience is how you design, see and want your customer experience to be. Do you love CEM as much as we do?
Lumoa
MARCH 20, 2018
If you want to know, how B2C CX is different from B2B CX, check: this insightful article written by Lynn Hunsaker " The big difference between B2B customer experience and B2C " in MarketingMag Brand experience Brand experience is how you design, see and want your customer experience to be. Do you love CEM as much as we do?
Answer Dash
APRIL 17, 2020
Customer experience management, sometimes abbreviated to CEM, is the practice of owning your customer experience and actively working to improve it. CEM means making changes to the way you do things. CSat and NPS are likely candidates for many businesses, along with CES (Customer Effort Score).
Expert insights. Personalized for you.
52 
Let's personalize your content