Kayako

MAY 18, 2017

When customer service is like that, you don’t think about excessive effort, and endless back and forth communications. When we’re looking to get help online, we typically check their knowledge base, and find some helpful articles – that almost solve our issue. Creating moments of truth in the customer support journey.

Loyalty 89

Loyalty Customer Journey Exceptional Customer Service Lifetime Customer 89

ShepHyken

AUGUST 30, 2019

This week we feature an article by Lukas Sitar who writes about growing and sustaining customer lifetime value for the entire customer cycle. Sustain Your Customer Lifetime Value Through Exceptional Customer Service. How do you get your customers to keep coming back? Conclusion.

Blog 104

Blog Loyalty Programs Loyalty Lifetime Customer 104

ShepHyken

OCTOBER 4, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 7 Techniques That Are Key to Customer Retention Today by John Hall. This is a very robust article, with lots of great content.

Article 95

Article 2021 Customer Service Magazine 95