CSM Magazine

JULY 10, 2023

They serve as an essential tool for communicating important information, addressing queries, and resolving issues that customers may face. A well-written, responsive, and personalized customer service email can leave a lasting impression and cultivate customer loyalty.

Loyalty 52

Loyalty Customer Service Communication Customer Relationships 52

ShepHyken

SEPTEMBER 29, 2023

This week, we feature an article by Tarek Kamil, CEO and Founder of Cerkl, an internal communication software that helps teams connect. He writes about how employee engagement and customer experience can enhance business performance. Achieving success in business goes beyond offering quality products and services.

Engagement 135

Engagement Employee Experience 2009 Loyalty 135

InMoment XI

SEPTEMBER 12, 2023

This article will walk you through how to conduct an effective competitive analysis, interpret the results, and turn those insights into actionable strategies. When used in competitive analysis, these databases can help you understand how your competitors are succeeding in areas like customer retention and loyalty programs.

Marketing 260

Marketing Competitive Advantage Return on Investment Poor Customer Service 260

ShepHyken

AUGUST 18, 2023

This week, we feature an article by Koichumanov Erkinbek, Product Marketing Manager at Intelogos , an employee well-being and AI performance management platform. He writes about how AI technologies support customer satisfaction and employee well-being. This round-the-clock availability enhances customer satisfaction and loyalty.

Customer Satisfaction 62

Customer Satisfaction Customer Service Exceptional Customer Service Customers 62

CSM Magazine

DECEMBER 8, 2015

From full and properly stocked shelves, to offering a friendly smile, or guiding a customer to a sought after product, the way you treat your customers will determine whether they return, or move on to the competition. These guidelines work whether you are dealing with a customer for the first time or whether it is a repeat visit.

Exceptional Customer Service 45

Exceptional Customer Service Customer Service Customers Loyalty 45

CSM Magazine

FEBRUARY 24, 2023

The way a business deals with its customers can determine whether it thrives or fails. Providing exceptional customer service is critical in building long-term relationships with customers and gaining their loyalty. What is Customer Service and How Does It Impact Business Success?

Customer Service 52

Customer Service Exceptional Customer Service Multi-Channel Competitive Advantage 52

ShepHyken

APRIL 24, 2017

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. My Comment: Want to learn from some of the masters of customer service? 2017 Customer Service Expectations Survey by Gladly.

2017 69

2017 Article Customer Service Customer Service Training 69

CSM Magazine

MAY 3, 2021

Even if you are selling heavily discounted products, your customers will still expect value for money. So, quality control is a must in ecommerce if you want to generate customer loyalty. Customers who are pleasantly surprised by what they receive will probably come back for more. Let Customers Know You Listen.

Loyalty 52

Loyalty Loyalty Programs Exceptional Customer Service Social Media 52

CSM Magazine

MARCH 26, 2024

Building strong rapport with customers is crucial for any business, as it promotes loyalty and satisfaction, and can be a differentiating factor in today’s competitive market. An example of a company known for having excellent rapport with its customers is Apple.

Customer Service 116

Customer Service Exceptional Customer Service Definition Customers 116

Kayako

MAY 18, 2017

When customer service is like that, you don’t think about excessive effort, and endless back and forth communications. When we’re looking to get help online, we typically check their knowledge base, and find some helpful articles – that almost solve our issue. Creating moments of truth in the customer support journey.

Loyalty 89

Loyalty Customer Journey Exceptional Customer Service Lifetime Customer 89

SurveySensum

JUNE 29, 2023

With these best practices, you will not only drive revenue but also cultivate long-lasting connections with your customers. 5 Customer Satisfaction Best Practices Each interaction between your customer and you is a business opportunity. So, How Can You Create Personalized Customer Interactions?

Customer Satisfaction 52

Customer Satisfaction Insights Marketing Exceptional Customer Service 52

CSM Magazine

MARCH 20, 2024

In the fast-evolving global business landscape, the strategic move of customer support outsourcing to the Philippines has become a critical path for companies seeking to boost operational efficiency and elevate customer satisfaction.

2001 52

2001 Customer Experience Contact Center Competitive Advantage 52

ShepHyken

JULY 16, 2021

This week we feature an article by Daniel Bishop, the assistant editor and marketing consultant for ReallySimpleSystems. He writes about creating a better experience for customers when they come into a store. Whatever it is, building a community will not only help draw people to your store but also build loyalty. Bundling .

E Commerce 139

E Commerce Retail Exceptional Customer Service Consulting 139

CSM Magazine

MAY 23, 2023

It has led to specialized customer service, which tailors support and assistance to meet specific customer requirements. But what exactly is specialized customer service? How does it differ from general customer service? It’s what drives growth and builds brand loyalty.

Customer Service 52

Customer Service Customer Satisfaction Exceptional Customer Service Article 52

CSM Magazine

MAY 29, 2023

In the rapidly evolving world of online gambling, the key to customer satisfaction and loyalty lies in maintaining a high level of player engagement. One vital factor that significantly impacts the player experience is the effectiveness of customer support services.

Engagement 52

Engagement Multi-Channel Exceptional Customer Service Loyalty 52

CSM Magazine

FEBRUARY 2, 2024

My answer to that question is this: You develop a strategy that emphasizes customer service above all else. When you provide service that is so extraordinary that you earn customers’ loyalty for life, you will own the market. Exceptional customer service is the most powerful—and least expense—tool you have.

Exceptional Customer Service 59

Exceptional Customer Service 2023 Customer Service Strategies Advertising 59

CSM Magazine

FEBRUARY 6, 2024

In such cases, it may become necessary to escalate the issue to a human agent, which can impact customer trust, satisfaction, and loyalty. Shipping and logistics can be prone to delays, customs issues, or delivery problems that need to be resolved quickly to avoid the goods being returned to the sender or disposed of.

Customer Service Representative 98

Customer Service Representative Customer Service 2013 Exceptional Customer Service 98

SurveySparrow

JUNE 20, 2023

But what precisely is customer service experience, and why does it matter? In this blog, let us take a look at what the customer service experience is, ways to create an exceptional customer service experience with top-notch examples. What is Customer Service Experience?

Customer Service 52

Customer Service Exceptional Customer Service E Commerce Airlines 52

CSM Magazine

FEBRUARY 13, 2024

Valentine’s Day, it’s the perfect occasion to fall in love with exceptional customer service practices that make your clients swoon. Listen with Love Just as a good relationship hinges on listening, so does excellent customer service. In the spirit of St.

Customer Service Strategies 52

Customer Service Strategies Customer Service Exceptional Customer Service Interaction 52

ShepHyken

SEPTEMBER 22, 2023

This week, we feature an article by Prabhjot Singh at Knowmax , a company that empowers customer experience teams to improve engagement through AI-powered knowledge management. He talks about the trends that customer service and experience professionals can expect for the remaining months of 2023.

2023 60

2023 Customer Service Customer Service Representative Customer Care 60

Magellan Solutions

APRIL 11, 2024

million online stores on Shopify , excellent customer service is crucial to standing out. Top-notch telephone support is essential for building brand loyalty and boosting sales for your online business. Partnering with a BPO service provider for your Shopify telephone support is brilliant. With over 1.75

E Commerce 95

E Commerce E-support Net Promoter Score Customer Satisfaction 95

CSM Magazine

OCTOBER 24, 2023

AI chatbots for customer service provide seamless customer support that businesses need to succeed. Further, it routes basic tasks to AI, enabling your enterprise to address customer queries efficiently. Moreover, we’ll delve into ChatInsight and how it improves customer service.

Customer Service 52

Customer Service Reference Article Exceptional Customer Service 52

CSM Magazine

AUGUST 21, 2023

Customer engagement has become one of the most critical success factors for retailers looking to drive sales, loyalty, and overall business growth. However, with the increasing complexity and diversity of today’s retail environment, engaging with customers has become a more challenging task.

Retail 52

Retail Customer Engagement Engagement Social Media 52

ShepHyken

AUGUST 30, 2019

This week we feature an article by Lukas Sitar who writes about growing and sustaining customer lifetime value for the entire customer cycle. While many marketers look at metrics like conversion rates, net profit per sale, average value of a lead, and average customer order, they often overlook their customer lifetime value.

Blog 103

Blog Loyalty Programs Loyalty Lifetime Customer 103

ShepHyken

JULY 24, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. So, it is surprising that retailers are starting to “dissuade returns” and put customer loyalty at risk.

Article 12

Article Customer Service 2023 Retail 12

CSM Magazine

FEBRUARY 29, 2024

In the growing market of mobile app development, providing top-notch customer service can be the deciding factor that makes your app stand out. For mobile app developers, the challenge is to integrate customer service in ways that resonate with tech-savvy users.

Customer Service 52

Customer Service Exceptional Customer Service Roadmap Feedback 52

SurveySensum

FEBRUARY 19, 2024

In this article, we are going to explain five key principles for outstanding business practices that are used by top-performing businesses all around the world. Provide Better Support: According to Salesforce Research, a staggering 89% of consumers are more likely to return for future purchases after experiencing exceptional customer service.

Customer Centricity 52

Customer Centricity Innovation Demo Communication 52

CSM Magazine

JANUARY 2, 2024

In the highly competitive casino world, exceptional customer service is crucial for attracting and retaining high-value customers. Harnessing the power of data gives casinos valuable insights into customer preferences, behaviors, and trends. It enables them to tailor their services to individual high rollers.

Customer Service 52

Customer Service Entertainment Exceptional Customer Service Loyalty Programs 52

ShepHyken

OCTOBER 17, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Enough Already With Customer Feedback. However, there is a more important number, and that is the future sales of the customer.

Article 13

Article 2022 Customer Service Exceptional Customer Service 13

ShepHyken

MAY 6, 2022

This week, we feature an article by Aamir Baloch, one of the Co-Founders at Odondo , where he obsesses over the details to deliver a strong and compelling proposition for each of his clients. Before customer service outsourcing , there was once a time when customer service was largely limited to one-on-one phone calls.

Customer Service 69

Customer Service Multi-Channel Omnichannel Exceptional Customer Service 69

CSM Magazine

OCTOBER 16, 2023

They expect fast, seamless, personalized banking experiences and, above all, exceptional customer service. They’ll even switch if they aren’t happy, as research indicates that 70% of customers under the age of 55 would consider changing banks for an improved customer experience.

Customer Service 52

Customer Service Social Media Net Promoter Score Financial 52

CSM Magazine

DECEMBER 6, 2023

For companies looking to stand out from competitive and crowded markets, it’s no longer enough to provide great products or services only. Today, a company’s success is also closely tied to its ability to provide exceptional customer service, which helps retain loyal customers and generate repeat business.

Customer Success 52

Customer Success Exceptional Customer Service Social Media Customer Satisfaction 52

CSM Magazine

AUGUST 4, 2023

Imagine a scenario where a coffee shop actively engages with its customers through personalized loyalty programs, social media interactions, and timely promotions. These engaged customers, in turn, share their delightful experiences with friends and family, acting as brand ambassadors and attracting new customers to the coffee shop.

Customer Engagement 52

Customer Engagement Engagement Social Media Loyalty Programs 52

Playvox

FEBRUARY 27, 2023

They are under constant pressure to reduce operational overhead costs, lower recruiting, onboarding and training costs – all while exceeding customer demands and delivering exceptional customer service. Learn more about how Salesforce WFM can help your organization, and request your custom demo today.

Contact Center 75

Contact Center Management Multi-Channel Omnichannel 75

ShepHyken

MAY 30, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Yet 44% of companies say they’re more keenly focused on customer acquisition and just 16% on retention.

Article 13

Article 2022 Customer Service Rewards Programs 13

CSM Magazine

MARCH 21, 2023

Customers should be taken care of even after they’ve purchased from a business. Every customer’s post purchase experience should be something they’ll never forget. More brand loyalty The post-purchase experience is so important for customers that it can make or break a brand. So, what does that mean?

E Commerce 59

E Commerce E-support Competitive Advantage Exceptional Customer Service 59

CSM Magazine

MAY 9, 2023

To begin with, start-ups must develop customer-centric policies and practices that prioritize convenience and transparency. By focusing on clear communication and the efficient handling of complaints and inquiries, these businesses can foster trust and loyalty, encouraging customers to spread the word about their positive experiences.

Customer Service 52

Customer Service Social Media Customer Centricity Exceptional Customer Service 52