ShepHyken

OCTOBER 11, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 4 Ways to Level Up Your Customer Service in 2021 by Reuben Yonatan. My Comment: Is customer service getting better?

2021 72

2021 Article Customer Service Hospitality 72

CSM Magazine

AUGUST 21, 2023

Customer engagement has become one of the most critical success factors for retailers looking to drive sales, loyalty, and overall business growth. However, with the increasing complexity and diversity of today’s retail environment, engaging with customers has become a more challenging task.

Retail 52

Retail Customer Engagement Engagement Social Media 52

ShepHyken

MAY 30, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This is Where Rewards Programs Lose Most of Their Members by Jenn McMillen. Here are my top five picks from last week.

Article 13

Article 2022 Customer Service Rewards Programs 13

Retently

MARCH 18, 2024

Through carefully crafted service survey questions, businesses can glean insights into customer sentiment, measure the impact of their customer service team, and understand the shades of customer satisfaction and loyalty. Whether through a simple “How satisfied were you with our service?”

Customer Service 130

Customer Service Net Promoter Score Customer Service Representative NPS 130

BirdEye

MAY 31, 2023

Customers love being the person who refers someone to a great business and with the right strategy, it can help your business grow faster and better. This article explores the top referral marketing strategies you can leverage to build a successful referral program for your business. Table of contents What is referral marketing?

Marketing 52

Marketing Social Media Reference Rewards Programs 52