BirdEye

JANUARY 25, 2024

Google Messages adoption The adoption of Google Messages varies significantly across industries, indicating diverse approaches to customer communication. High usage in legal businesses (67%), consumer goods/services (63%), and automotive (44%). Hospitality, followed by automotive and retail, leads in Google search views.

2024 57

2024 Insights Automotive Hospitality 57

BirdEye

JANUARY 25, 2024

Google Messages adoption The adoption of Google Messages varies significantly across industries, indicating diverse approaches to customer communication. High usage in legal businesses (67%), consumer goods/services (63%), and automotive (44%). Hospitality, followed by automotive and retail, leads in Google search views.

2024 52

2024 Insights Automotive Hospitality 52

SmartKarrot

AUGUST 12, 2021

AI can significantly impact customer experience by making it automated, fast, and hassle-free. Chatbots, for example, are precisely programmed for various customer-engagement scenarios like simulating human communications and provide instant, personalized responses. Customer Engagement through voice, visual, and text.

Customer Experience 11

Customer Experience Automotive E Commerce E-support 11