Horizon CX

DECEMBER 1, 2023

By consistently delivering products that not only meet but exceed customer expectations, Apple has cultivated a devoted customer base, driving repeat business, and supporting its strategic objective of sustaining a premium market position.

Customer Centricity 52

Customer Centricity Automotive E Commerce Fashion 52

SuiteCX

APRIL 10, 2017

Over the past two decades we have witnessed a massive transformation in the automotive industry, driven primarily by advances in technology. This can result in the customer being bounced around between the 3 rd party and the Dealer, and/or the Dealer is never informed of the issue at all. Many new entities touching the customer.

Automotive 40

Automotive Customer Journey Mapping Events Competitive Advantage 40

SuiteCX

APRIL 10, 2017

Over the past two decades we have witnessed a massive transformation in the automotive industry, driven primarily by advances in technology. This can result in the customer being bounced around between the 3 rd party and the Dealer, and/or the Dealer is never informed of the issue at all. Many new entities touching the customer.

Automotive 40

Automotive Customer Journey Mapping Events Competitive Advantage 40