Talkdesk
JULY 31, 2017
This interview is with Mike Milburn, Chief Customer Officer of Service Cloud at Salesforce. You meet with customers all the time. Average speed to answer and average handle time are great, but what you really want to do is avoid a second interaction. Let’s talk about Talkdesk.
Talkdesk
JULY 31, 2017
This interview is with Mike Milburn, Chief Customer Officer of Service Cloud at Salesforce. You meet with customers all the time. Average speed to answer and average handle time are great, but what you really want to do is avoid a second interaction. Let’s talk about Talkdesk.
Kustomer
SEPTEMBER 3, 2020
The Importance of Listening in Every Stage of a Customer’s Journey. Another useful tactic to adapting in a new market is understanding how the customer communicates in various stages of their experience. Chief Customer Officer 2.0 Nate Brown: (17:29). It’s just the best. Gabe Larsen: (17:35).
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