ViiBE Blog

MARCH 18, 2021

Call centers face a unique dilemma created by conflicting priorities. On the one hand, customer satisfaction is a crucial goal that must be achieved by the end of a call to keep the caller’s business. On the other, each call must be handled as promptly as possible to ensure that the next caller has a short wait time.

Average Handle Time 52

Average Handle Time Call Center Metrics Multi-Channel 52

CSM Magazine

OCTOBER 10, 2023

Average handle time is an important contact centre metric but it can be a double-edged sword that creates customer dissatisfaction. The research revealed that 88% of customers agreed with this statement and that 43% of them still prefer non-digital channels.

Average Handle Time 59

Average Handle Time Multi-Channel Contact Center Metrics 59

RapportBoost

DECEMBER 10, 2018

Read the transcript below: Nicholas Rodriguez: …the highest priorities for Contact Centers that focus on the customer. So, Talkdesk Enterprise Contact Center empowers companies to make their Customer Experience a competitive advantage. So, without further introductions, let’s go ahead and get started.

Contact Center 40

Contact Center Customer Centricity Multi-Channel Webinar 40

RapportBoost

OCTOBER 7, 2018

– Company CEO Tony Medrano to discuss how contact centers can leverage agent feedback, training platforms to drive agent performance, turn contact centers into profit centers – Los Angeles, CA. This sure gets our contact centers noticed by their CEOs and Boards.”. to 12:50 p.m.

Contact Center 63

Contact Center Multi-Channel Average Handle Time Hotels 63

Magellan Solutions

MARCH 14, 2023

million Filipinos are currently employed in the industry (Contact Center Association of the Philippines (CCAP)). No wonder the call center industry remains to be the ‘sunshine industry’ through the years. In some call center companies, they don’t regard contact center efficiency savings as a “nice to have”.

Call Center 52

Call Center Contact Center Net Promoter Score Multi-Channel 52

Magellan Solutions

AUGUST 4, 2021

million Filipinos are currently employed in the industry (Contact Center Association of the Philippines (CCAP)). No wonder the call center ph industry remains to be the ‘sunshine industry’ through the years. . Tight budgets have been a perennial problem for contact centers, thanks to the high costs associated with staffing them.

Call Center 52

Call Center Contact Center Net Promoter Score Multi-Channel 52

Kustomer

JULY 1, 2021

We work in call centers, the video game industry, we’re doing a fair amount now in the medical device field. So really, wherever we can apply that multi-disciplinary, multi-method look to try to get different ways of looking at problems. You’ve been in contact-. Gabe Larsen: (02:09). Gabe Larsen: (03:17).

Customer Experience 98

Customer Experience Call Center Contact Center Customers 98