Magellan Solutions

MARCH 5, 2023

The SLA is a critical aspect of the technology vendor contract. A part of this metric is how the agent acknowledges the customer’s concern. Customers must regularly receive updates during the resolution phase until the ticket is closed for satisfactory service. Average Handle Time How soon can you close a ticket?

Average Handle Time 98

Average Handle Time Telecommunications Metrics Return on Investment 98

Magellan Solutions

DECEMBER 5, 2023

Facing customer retention challenges, especially when you’re still getting the hang of things, is crucial. But the question is, how much are you willing to spend for better customer service? 20% of the budget is allocated toward technological costs, while 19% goes for telecommunications.

Call Center 52

Call Center Telecommunications Average Handle Time Contact Center 52

Magellan Solutions

JULY 20, 2021

By ensuring that its call center agents receive extensive training in areas such as advanced data analytics, software technology, and machine learning; call centre services Philippines promises a threefold return when you choose to partner with them. It is also a testament and a gauge on their technology, flexibility and efficiency.

Call Center 52

Call Center E Commerce E-support Contact Center 52