Average Handle Time Customer Service Strategies Effort Score Sales 
ShepHyken
APRIL 2, 2021
Doing so can lead to even greater frustration from your customer and affect your ability to resolve their issue. Misconception #2: Customers only want self-service options. of all sales. Misconception #3: Speed is the most important customer service metric. In the U.S. That number is up from 11.8%
Comm100
SEPTEMBER 28, 2022
KPIs can measure the success of a company’s customer service strategy, the quality and effectiveness of its support, how well its agents are performing, and more. By focusing on the right KPIs, you can assess how smoothly your customer service operations are running or drill into specific problems.
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