From Cost Center to Revenue-Driver: Rethinking the Call Center Paradigm
InMoment XI
JANUARY 27, 2025
Part of that is just the nature of the business, with primary use cases revolving around KPIs weighed down by negative connotationsmetrics like problem resolution rates, customer effort scores, and churn. At times, even the insights that surfaced from customer-agent interactions can feel burdensomean endless inbox of problems to solve.
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