Average Handle Time Insights Insurance Virtual Agent 
TechSee
AUGUST 14, 2018
They offer insights and proposed courses of action to decision-makers based on problem diagnosis, previous actions taken, the outcomes of those actions and other relevant contextual info. It also improves their ability to bring customer issues to successful resolution, enhancing both customer satisfaction and inline agent satisfaction.
NICE inContact
NOVEMBER 16, 2018
But there are dozens of other processes in which agents collect information from a customer over the phone, and these calls aren’t just long, they’re expensive. Many companies have been able to significantly reduce live agent minutes and the average handle time for calls by using virtual agents to take over the drudgery of data gathering.
Pointillist
SEPTEMBER 28, 2021
While marketing, product, CX and other leaders may strive to share insights, accessing the data in their systems is cumbersome and rarely happens in real time. Without it, you risk frustrating them with interactions that require lots of effort, long hold times and costly escalations.
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