Experience Matters

JANUARY 20, 2015

This report has rich insights about both B2B and B2C customer experience. EMC Corporation, Texas NICUSA, The Results Companies, and TouchPoint Support Services. This report provides specific examples of how these companies’ CX efforts have created value for both their customers and for their businesses. EMC Corporation.

2015 108

2015 Customer Connectedness Net Promoter Score 2014 108

ViiBE Blog

FEBRUARY 9, 2021

By integrating best practices from emerging field service management trends, you can enrich your company’s brand value, transforming your business into a best-in-class competitor. Simply put, omnichannel is innovation through integration. Field service management: An industry in transition.

Management 52

Management 2021 Omnichannel Net Promoter Score 52

NetBase

NOVEMBER 21, 2019

In some companies this is the case, but leading brands have adopted social listening to support a variety of functions. They use it to understand the consumer journey and ways to create relevant touchpoints, for sure, but that’s just scratching the surface. Brand Health & Crises Avoidance.

Insights 40

Insights Social Media Consumers Brands 40

NetBase

NOVEMBER 21, 2019

In some companies this is the case, but leading brands have adopted social listening to support a variety of functions. They use it to understand the consumer journey and ways to create relevant touchpoints, for sure, but that’s just scratching the surface. Brand Health & Crises Avoidance.

Insights 40

Insights Social Media Consumers Brands 40