ChurnZero

FEBRUARY 1, 2019

Dave Ginsburg, Chief Customer Officer, UserTesting. Dave is a tech industry veteran with more than 20 years of experience managing post-sales strategies and teams at B2C and B2B companies and is dedicated to helping customers achieve measurable results. Rachel McBrearty, Chief Customer Officer, LeanData.

Chief Customer Officer 53

Chief Customer Officer 2019 Customer Success Leadership 53

ShepHyken

SEPTEMBER 7, 2023

The bar for providing a top-notch customer experience (CX) seems to be rising year after year, regardless of whether you operate in B2B or B2C. Companies that are able to meet these expectations will be able to retain more customers and increase satisfaction, which can ultimately lead to more revenue growth.

Customer Success 136

Customer Success Return on Investment Customer Centricity B2C 136

Centercode

OCTOBER 28, 2020

For nearly two decades, Centercode has provided leading platform and managed service customer testing solutions that help companies turn good technology into great products. A new study revealed that organizations leveraging Centercode saw a 646% return on investment (ROI) from customer testing over three years.

Return on Investment 69

Return on Investment ROI B2C Feedback 69

Confirmit

DECEMBER 5, 2018

The report summarizes the factors that define leaders and laggards in CX across different industries, and across B2B and B2C markets. The results show that leaders share common attributes which are critical in driving CX success, increased investment and customer-centricity. Voice of the Customer Analyst Insight.

2018 40

2018 Return on Investment Customer Centricity B2C 40

Forrester's Customer Insights

MARCH 6, 2019

But what if we told you that customer-centric privacy programs […]. Over and over, clients tell us they just don’t get enough funding for the kind of privacy programs they want to create. In fact, many privacy budgets shrank in 2019, after firms were forced to spend more than they expected on GDPR compliance in 2018.

2018 46

2018 2019 Customer Centricity Return on Investment 46

SmartKarrot

APRIL 23, 2020

Not only does this solidify consumer loyalty to a brand, but companies with above-average customer experiences regularly outperform their competitors financially. Businesses expect to see measurable value from the purchases they make, along with a return on their investment. Two Customer-Centric Approaches.

Customer Success 10

Customer Success Customer Experience Net Promoter Score Touchpoint 10

SmartKarrot

OCTOBER 12, 2022

Additionally, customers who are pleased and satisfied with your offerings are a powerful force behind the expansion of your company. It may appear that this only applies to B2C companies that conduct direct sales to customers. You can foster a customer-centric culture by doing this. Like what you are reading?

B2B 10

B2B Net Promoter Score Customer Success Customer Journey 10