5 Top Customer Service Articles of the Week 10-25-2021
ShepHyken
OCTOBER 25, 2021
Our customer service research indicates that 59% of customers prefer to go to the phone or email over digital channels. Read this article and learn more about what customers expect. 4 Ways Chatbots Can Fail at Customer Experience by Phil Britt. Reports and Data expect the global chatbot market to reach $10.08
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