B2C E-support Omnichannel Technology 
GetFeedback
JULY 25, 2018
The rise of automation in customer support in recent years has increased efficiency by leaps and bounds—but for some brands, leaning too heavily on sloppy automations has come at a high cost. Data shows that personalized support is the top priority for consumers. Take, for example, e-commerce startup Brandless.
ShepHyken
SEPTEMBER 15, 2020
As with any new technology, there always needs to be a human fallback. Many companies were unprepared to make the shift to e-commerce, self-service and other digital channels. Have it support an employee (versus a customer) so they have faster access to the right information. Think of AI instead as IA, or intelligent assistant.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Magellan Solutions
JULY 9, 2021
Customer Support Outsourcing. Common customer support call centers role and their rate: • General Customer Service $10-$25. Dedicated Customer Support $10-$22. Outsourced Technical Support. Security is one of the main reasons why we are the best tech support provider for SMEs. Omnichannel Contact Center.
ERDM
NOVEMBER 10, 2020
This spans the commercial and sales side to marketing, e-commerce, strategy, digital, and the famous MSC catalog, the “The Big Book,” with more than 4,000 pages detailing over 1/2 million products. A few decades ago, we started to become much more omnichannel /cross-channel and invested much more heavily in digital and e-commerce.
Magellan Solutions
MAY 10, 2020
As revealed in Live Chat Statistics 2020 , 79% of customers prefer live chat support. Besides traditional phone and email support can’t stand the competition alone. If you are a stranger to live chat support process outsourcing, we have gathered here everything you need to know. Pros of Live Chat Support.
ShepHyken
APRIL 3, 2023
My Comment: AI is changing the way companies manage customer support. Some rely too heavily on the new technology, some stay away with a concern about a poor CX, and some have found the perfect balance between technology and the live agent experience. They’ll be able to deal with an AI-powered voice assistant instead.
SmartKarrot
FEBRUARY 16, 2022
80% of B2B buyers expect a purchase experience similar to that of B2C customers. B2B businesses that customize their e-commerce experiences outsell their competition by 30%. B2B organizations that offer e-commerce personalization record 30% more sales as compared to their competitors who don’t provide such an experience.
Expert insights. Personalized for you.
150 
Let's personalize your content