5-nightmare-call-center-customer-personalities-and-how-to-handle-them Blog Related Topics 
LiveChat
MAY 25, 2016
We usually write about great customer service and advice on what you can do to provide it in your company. Yet we don’t keep off ourselves from posting about angry and irate customers. We know how hard it sometimes is to deal with them. Have you noticed, how I’m assuming you’re not a difficult customer?).
CSM Magazine
AUGUST 8, 2023
One of the positives to come out of the pandemic is that it made every customer service department think more about the wellbeing of employees than ever before. It’s a welcome shift because for most contact centre managers, agent stress is the biggest labour issue on their minds and it’s diminishing the customer experience (CX).
Lithium
SEPTEMBER 9, 2022
Check out this audio version of our blog, also found on your favorite podcast platform! Losing and hiring frontline customer care agents can cost more than a few lost customers Can you afford to lose more? People get promoted, change fields or industries, or have any number of personal reasons to take a break from working.
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