cutting-support-costs-with-beta-testing Blog Related Topics 
Comm100
DECEMBER 14, 2022
Problems like rising costs and staff shortages, the two major contributors to deteriorating CX, can be addressed by automating parts of the CX journey to service customer expectations without wrecking bottom lines. The scalability of CXA means it can cover your widening customer base at a fraction of the cost of traditional channels.
Storyminers
JULY 29, 2016
And as we all know, replacing an existing customer costs 7 times more than retaining them. According to Linkedin, it costs between 4 and 10 times more to acquire a new customer than it does to keep an existing one. In today’s competitive marketplace, consumers have an increasing amount of choices- and they aren’t afraid to try them.
Bold360
DECEMBER 1, 2016
Customer experience (CX) software helps companies gain valuable insight into their audience’s mindset to tailor products, services, and support to customers’ needs and expectations. With myriad features and functionality, evaluating customer experience software isn’t a cut-and-dry process. In fact, sometimes it can seem. John Dinsmore.
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