Keynote Learnings from ICMI Expo 2018: Ernesto Salas, Disney Institute
Comm100
JUNE 19, 2018
The ICMI Contact Center Expo which took place at the end of May was no different – with a strong keynote lineup and insightful sessions to attend, it was a fantastic event for anyone looking to top up their knowledge on everything CX. If there are mismatches, it’s likely your customers will feel them acutely.
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