GetFeedback

MAY 9, 2019

We’ll go into more detail below as to why, but for now, here is our definition: Great customer experience means meeting or exceeding the expectations of your customer during all interactions with your company. Yes, you can steal that definition. Why is customer experience important? We won’t mind. .

Article 337

Article Customer Experience Metrics Customer Journey Mapping 337

Lumoa

FEBRUARY 9, 2023

As businesses recognize its value, the shift from a product-centered approach to a customer-centric one continues. Our A to Z Guide to Customer Experience Definitions and Terms covers everything you need to know, from clear definitions of key terms to a comprehensive overview of the topic. So why should you care?

Definition 178

Definition Net Promoter Score Customer Experience B2C 178

ijgolding

JUNE 9, 2015

Although many do not have the positional authority to drive change, their practical delivery of a variety of core competencies aligns nicely with the Wikipedia definition. So when it comes to Customer Experience, the big question is – are YOU a transformational leader? COMPETENCY 3 – VOC, Customer Insight and understanding.

Customer Experience Professionals 119

Customer Experience Professionals Leadership Customer Experience Customer Centricity 119

Lumoa

MARCH 20, 2018

Whether you’re new to customer experience or coming for little inspiration, this is the right place. We have explained each term and definition and provided lots of extra sources, if you want to dive deep into the topic. Actionability is also, as we believe, one of the essential aspects of customer experience management.

Definition 64

Definition Net Promoter Score Customer Experience CEM 64

Lumoa

MARCH 20, 2018

If you want to know, how B2C CX is different from B2B CX, check: this insightful article written by Lynn Hunsaker " The big difference between B2B customer experience and B2C " in MarketingMag Brand experience Brand experience is how you design, see and want your customer experience to be. by David Cooperstein C.

Net Promoter Score 114

Net Promoter Score Customer Experience CEM B2C 114

CX University

OCTOBER 19, 2017

Companies are shooting themselves in the foot consistently around their customer experience. In the past 18 months, we’ve seen several major brands back pedal from serious customer experience mistakes. German customer experience has long been considered very bad. The passenger dragged off a United flight.

Customer Experience 66

Customer Experience Culture Metrics Airlines 66