Brand Values Culture Customer Focused Customer Service Training 
ShepHyken
FEBRUARY 6, 2019
My job is to talk to them about customer service. As part of my homework, Todd Hopkins, their CEO, shared the Office Pride Culture book. While Office Pride has created a great set of core values, Todd describes them as decision filters. Many organizations’ core values include words like honesty and integrity.
ShepHyken
MAY 7, 2018
This short article focuses on the three types of consistency that drives brand loyalty: a consistent customer experience, consistent brand values and consistent brand identity elements. Take Your Company’s Customer Experience Efforts to the Community by Adrian Speyer. My Comment: What drives loyalty?
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