GetFeedback

MAY 9, 2019

We’ll go into more detail below as to why, but for now, here is our definition: Great customer experience means meeting or exceeding the expectations of your customer during all interactions with your company. Yes, you can steal that definition. Why is customer experience important? We won’t mind. .

Article 337

Article Customer Experience Metrics Customer Journey Mapping 337

Lumoa

FEBRUARY 9, 2023

As businesses recognize its value, the shift from a product-centered approach to a customer-centric one continues. Our A to Z Guide to Customer Experience Definitions and Terms covers everything you need to know, from clear definitions of key terms to a comprehensive overview of the topic.

Definition 178

Definition Net Promoter Score Customer Experience B2C 178

ijgolding

JUNE 9, 2015

Although many do not have the positional authority to drive change, their practical delivery of a variety of core competencies aligns nicely with the Wikipedia definition. So when it comes to Customer Experience, the big question is – are YOU a transformational leader? A customer-centric organisation.

Customer Experience Professionals 119

Customer Experience Professionals Leadership Customer Experience Customer Centricity 119

Lumoa

MARCH 20, 2018

From the traditional product-oriented businesses we’re moving towards customer understanding and customer-centric approaches. Whether you’re new to customer experience or coming for little inspiration, this is the right place. Actionability is also, as we believe, one of the essential aspects of customer experience management.

Definition 64

Definition Net Promoter Score Customer Experience CEM 64

Lumoa

MARCH 20, 2018

Actionability is also, as we believe, one of the essential aspects of customer experience management. Customer Centricity Customer centricity refers to customer-oriented culture in the company. Include customer centricity into daily operations and communications inside the company.

Net Promoter Score 114

Net Promoter Score Customer Experience CEM B2C 114

CX University

OCTOBER 19, 2017

When we talk about improving Customer Experience, we focus on strategy, culture, and nit-pick the journey, but we need to shift our thinking and begin from a different place. What is the most important aspect of the customer experience? The product is quality but the culture reduces its quality to increase revenue.

Customer Experience 66

Customer Experience Culture Metrics Airlines 66