ijgolding

JUNE 9, 2015

If you have followed my writing for a while, you will be very much aware that I am very proud and passionate Customer Experience Professional (CXP). One of a growing number of ‘specialists’ in the newly recognised professional field, this group of skilled, experienced practitioners is growing in number on a weekly basis.

Customer Experience Professionals 119

Customer Experience Professionals Leadership Customer Experience Customer Centricity 119

Experience Matters

DECEMBER 15, 2015

We agree and believe that customer experience is a reflection an organization’s culture and operating processes. Organizations will rethink their offerings and operating processes, baking in assumptions that customers and employees are continuously connected. Speech Analytics Piloting. Employee CX & Empathy Training.

2016 91

2016 Customer Experience Customer Connectedness 2015 91

ijgolding

MAY 5, 2017

But it really is by no means the only driver, particularly when recruiting for Customer Experience professionals. We understand that CX is a wide-ranging sector covering Strategy, Brand Development, Customer Service, Technical delivery, Customer Insight, Colleague Communications, VOC, Journey Mapping and Programme Management.

Brands 57

Brands 2013 Brand Values Airlines 57