ijgolding

JUNE 9, 2015

If you have followed my writing for a while, you will be very much aware that I am very proud and passionate Customer Experience Professional (CXP). One of a growing number of ‘specialists’ in the newly recognised professional field, this group of skilled, experienced practitioners is growing in number on a weekly basis.

Customer Experience Professionals 119

Customer Experience Professionals Leadership Customer Experience Customer Centricity 119

Experience Matters

DECEMBER 15, 2015

We agree and believe that customer experience is a reflection an organization’s culture and operating processes. As this happens companies will need to earn loyalty more frequently and ensure that customers get value from the things that they purchase. Employee CX & Empathy Training. Emotion Arising.

2016 91

2016 Customer Experience Customer Connectedness 2015 91

ijgolding

MAY 5, 2017

But it really is by no means the only driver, particularly when recruiting for Customer Experience professionals. Positive Customer Experience is proven to increase both profitability and customer loyalty. There are ways of being the most attractive option in the candidate’s eyes.

Brands 57

Brands 2013 Brand Values Airlines 57