Brand Values Customer Focused Customer Service Training Customers 
ShepHyken
MAY 7, 2018
Each week I read a number of customer service and customer experience articles from various resources. Overstock’s customer service texts have a 98 percent open rate by Ilyse Liffreing. Digiday) Overstock.com knows the days are long gone when people would call or email about problems with its products or service.
ShepHyken
FEBRUARY 6, 2019
My job is to talk to them about customer service. While Office Pride has created a great set of core values, Todd describes them as decision filters. Increase Brand Value. Total Customer Satisfaction. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author.
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