Brand Values Customer Focused Customer Service Customer Service Training 
ShepHyken
MAY 7, 2018
Each week I read a number of customer service and customer experience articles from various resources. Overstock’s customer service texts have a 98 percent open rate by Ilyse Liffreing. Digiday) Overstock.com knows the days are long gone when people would call or email about problems with its products or service.
ShepHyken
FEBRUARY 6, 2019
My job is to talk to them about customer service. While Office Pride has created a great set of core values, Todd describes them as decision filters. Many organizations’ core values include words like honesty and integrity. Office Pride’s core beliefs and values are as follows: Honor God. Increase Brand Value.
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