Lumoa

FEBRUARY 9, 2023

Purposeful Leadership: Leaders operate consistently with a clear set of values. Compelling Brand Values: Brand promises drive how the organization treats customers. Customer Connectedness: Customer insights are infused across the organization. Most of customer journey maps focus solely on customers.

Definition 178

Definition Net Promoter Score Customer Experience B2C 178

Lumoa

MARCH 20, 2018

Purposeful Leadership: Leaders operate consistently with a clear set of values. Compelling Brand Values: Brand promises drive how the organization treats customers. Customer Connectedness: Customer insights are infused across the organization. Most of customer journey maps focus solely on customers.

Net Promoter Score 114

Net Promoter Score Customer Experience CEM B2C 114

Lumoa

MARCH 20, 2018

Purposeful Leadership: Leaders operate consistently with a clear set of values. Compelling Brand Values: Brand promises drive how the organization treats customers. Customer Connectedness: Customer insights are infused across the organization. Most of customer journey maps focus solely on customers.

Definition 64

Definition Net Promoter Score Customer Experience CEM 64

GetFeedback

MAY 9, 2019

They’re also empowered with the necessary tools and encouraged to actively contribute to the customer experience. Customer-centric culture: Your company’s brand values must align with putting the customer’s needs first and fostering customer sympathy.

Article 337

Article Customer Experience Metrics Customer Journey Mapping 337

Magellan Solutions

JULY 11, 2023

Multichannel Customer Support Capabilities Customers want seamless interactions across many communication platforms in today’s digital world. It offers convenience for a more remarkable customer experience. Understanding the brand’s purpose ensures the BPO can represent the company well.

Customer Experience 75

Customer Experience Net Promoter Score E-support Customer Satisfaction 75

Russel Lolacher

JUNE 15, 2021

With a quick Amazon book search, customer service keyword results are north of 100,000. When coming across social media posts from some of my favourite thought leaders in the customer experience space, I replaced the word “customer” with “employee” and tweaked it to be internally focused, rather than externally.

Employee Experience 128

Employee Experience Customer Service Net Promoter Score 2021 128

SuiteCX

MARCH 22, 2017

Brands look at their customer through their own lenses without understanding the customer’s point of view. Brands collect data via surveys where they ask customers to answer questions which they think are relevant and important. Customer experience is not about what you think customers are doing or want.

Net Promoter Score 45

Net Promoter Score Customer Experience Customer Journey Mapping Social Media 45