TechSee

MARCH 4, 2024

When customers provide images of their receipt or product, computer vision AI can fairly easily identify the customer, product, and even their particular issue. Providing this information to the customer service representatives accelerates their average handle time while improving the customer experience.

ROI 109

ROI Financial Net Promoter Score NPS 109

TechSee

MARCH 4, 2024

When customers provide images of their receipt or product, computer vision AI can fairly easily identify the customer, product, and even their particular issue. Providing this information to the customer service representatives accelerates their average handle time while improving the customer experience.

ROI 109

ROI Financial Net Promoter Score NPS 109

Eptica

MAY 17, 2017

Anne-Sophie Pouyau: Delivering an excellent service to our customers has always been an integral part of our brand. People now listen first to their peers rather than brands. Eptica: How has Eptica helped you transform your digital/omnichannel customer experience?

Net Promoter Score 51

Net Promoter Score Customer Experience Customer Service Representative E-support 51

Comm100

JUNE 30, 2021

Customer service is crucial for ensuring that your experience with any given company is positive in all respects; from the moment you interact on social media, phone calls, emails – you name it. 6 foundational skills for great customer service .

Customer Service 52

Customer Service Customer Experience Social Media Customers 52

CX Journey

DECEMBER 18, 2014

The way customers interact with brands has drastically changed over the past few years. In the words of Forbes contributor Brian Walker, " Digitally empowered customers are firmly in charge, bouncing from channel to channel at the drop of a hat.” Today I''m pleased to present a guest post by Rohit Yadav.

Customer Centricity 76

Customer Centricity Customer Experience Competitive Advantage Culture 76

Stella Connect

SEPTEMBER 22, 2017

Chatbots and self-service tools can’t solve complex problems, and they couldn’t care less—the two primary reasons travelers reach out to customer service representatives. When it comes to measuring customer sentiment, NPS® and traditional customer satisfaction surveys can give you an overall temperature reading.

Travel 40

Travel 2018 Customer Service Contact Center 40

SurveySparrow

MARCH 12, 2019

The next day you get a call from their customer service representative asking you about the issue you faced. Here is how closing the feedback loop increases your brand value: 1. Increases brand loyalty. Use trackers to find out the changes that you have made at all these interaction touchpoints.

Feedback 75

Feedback Touchpoint Brands Customer Service Representative 75