call-center-software-features computer-telephony-integration-cti 
Magellan Solutions
OCTOBER 19, 2017
In a call center setting, having a telephone and a computer is just the norm. Because of that, many companies are arming themselves with Computer Telephony Integration or CTI. What is Computer Telephony Integration (CTI)? It is mostly used by progressive call centers.
Talkdesk
FEBRUARY 15, 2017
As part of our February 2017 product release, we’re thrilled to announce that Callbar can now provide computer telephony integration (CTI) with any integration available in Talkdesk! Which integrations are now available for Callbar CTI? Which Callbar features are available for these new integrations?
Talkdesk
DECEMBER 28, 2015
Call center software has a barrier to entry when it comes to terminology. The good news about this particular technology is that most people are familiar with the upshot of call center software from the consumer end. When the call center software receives the call, it alerts the agent.
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