Talkdesk

DECEMBER 4, 2015

Call recording is a common call center practice. Call recording can be a valuable tool, but it must be used carefully. The burden is on the call center to make it a priority to be compliant with all relevant call recording laws, rules and regulations. What is call recording?

Call Recording 40

Call Recording Call Center Government Blog 40

Magellan Solutions

SEPTEMBER 20, 2016

How to outsource a customer service call center? First, determine what type(s) of customer service you want to outsource and what are your requirements for that. How to determine if the call center is good? You can start with looking at call center listings by searching them on Google.

Call Center 68

Call Center Customer Service Telecommunications 2013 68

Magellan Solutions

FEBRUARY 18, 2021

Answering Service For Hospitals. The Covid-19 pandemic took almost 90% of a hospital’s workforce and resources. But, due to its contagious nature, emergency cases are the only thing allowed to be in a hospital setting. Hospitals have tons of patients. Answering service for hospitals would make a great difference.

Healthcare 52

Healthcare Hospitality 2013 Call Recording 52

Magellan Solutions

DECEMBER 10, 2019

So you do not have to worry if you are losing money on unattended customers. Regardless of the channel and the type of customer service you need, whether it is voice or non-voice function, contact centers got your back! . It is for this reason that companies invest in customer service. .

Customer Service 98

Customer Service Contact Center Multi-Channel Social Media 98