Joe Rawlinson
APRIL 25, 2018
Some customers still prefer using the phone over the other digital methods at their disposal. You have to make sure that your call center works towards providing a delightful customer experience at all times. Basically, you can make a window to any of your services via a mobile app. Customers will love it.
Tricia Morris
FEBRUARY 19, 2016
Customer expectations are changing and growing just as rapidly as the channels and technology consumers are empowered with to engage, encouraging (if not demanding) that brands and organizations embrace a strategy of non-stop, customer-centric adaptation. 2015 Aspect Consumer Experience Survey ).
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Brad Cleveland Blog
DECEMBER 29, 2015
Source: Google) 59% of consumers have received an advertising message on their smartphone from a brand or retailer related to their current location. (Source: Forrester, 2015 report) 71% of in–store shoppers who use smartphones for research say their device has become more important to their in-store experience.
Brad Cleveland Blog
DECEMBER 29, 2015
Source: Google) 59% of consumers have received an advertising message on their smartphone from a brand or retailer related to their current location. (Source: Forrester, 2015 report) 71% of in–store shoppers who use smartphones for research say their device has become more important to their in-store experience.
GetFeedback
MAY 9, 2018
Excellent customer service is a cornerstone of most successful businesses. Today, customer service goes beyond the call center. And with more and more customers doing their shopping online, it’s not just about the brick and mortar customer experience either. Optimize your website for mobile.
Brad Cleveland Blog
MARCH 26, 2014
“Consumers have already decided for us: If you want to connect with them, mobile is the way.” As mobile soars, mobile-based surveys are taking flight, optimized for preferred channels, smartphone (small) screens, and succinct question sets. That’s how Forrester analyst Roxana Strohmenger puts it, and I agree.
Brad Cleveland Blog
MARCH 26, 2014
“Consumers have already decided for us: If you want to connect with them, mobile is the way.” As mobile soars, mobile-based surveys are taking flight, optimized for preferred channels, smartphone (small) screens, and succinct question sets. That’s how Forrester analyst Roxana Strohmenger puts it, and I agree.
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