Brad Cleveland Blog

APRIL 3, 2024

Understanding what customers want is essential to building an effective customer service strategy. In turn, effective strategy will help you meet or exceed those expectations. Customer expectations evolve and sometimes that happens very quickly.

Customer Service Strategies 55

Customer Service Strategies Customer Expectations Customers Customer Service 55

Magellan Solutions

AUGUST 23, 2021

And for BPOs, it is time to move on from traditional call centers. Autonomous Omnichannel is slowly taking over telemarketing services in the Philippines and it is receiving positive response from entrepreneurs. What is Autonomous Omnichannel Services? Partner with the Top Contact Center Services Philippines.

Omnichannel 52

Omnichannel Call Center Contact Center 2013 52

Brad Cleveland Blog

APRIL 3, 2024

Understanding what customers want is essential to building an effective customer service strategy. In turn, effective strategy will help you meet or exceed those expectations. Customer expectations evolve and sometimes that happens very quickly.

Customer Service Strategies 26

Customer Service Strategies Customer Expectations Customers Customer Service 26

ShepHyken

APRIL 28, 2017

Legacy call center solutions—and data collection technologies and processes—can’t keep pace with changing customer behaviors and the new communication channels they’re using to connect with businesses. Providing real-time, contextual service for each customer relationship isn’t easy, and there’s no shortcut.

Blog 92

Blog Customer Service Contact Center Customers 92

Integrity Solutions

SEPTEMBER 28, 2023

To create a true customer service culture where, by definition, customer needs are not just met but exceeded, customer-facing teams need to view customer service and sales as one and the same. Customers expect to have their needs and opportunities looked out for. Customers want empathy.

Customer Service Training 110

Customer Service Training Customer Service Contact Center Culture 110

Magellan Solutions

APRIL 4, 2024

With a live chat agent, they can receive personalized guidance, have their doubts addressed, and be gently nudged towards completing that purchase—all while experiencing exceptional customer service. Benefits of Using Live Chat Agents Live chat agents provide instant and personalized assistance to customers. And the best part?

2024 52

2024 Exceptional Customer Service Competitive Advantage Customer Satisfaction 52

Brad Cleveland Blog

MARCH 6, 2013

According to a recent ICMI (International Customer Management Institute) study of contact center professionals, only 25% of companies currently have a mobile customer service strategy in place, while 33% are in the planning stages.

Mobile Customer Service 20

Mobile Customer Service Customer Service Contact Center Customer Service Strategies 20