Myra Golden

JANUARY 25, 2017

In this web training, my clients will discover how often they should be reviewing calls with employees. They’ll get my 9-step strategy for coaching calls with employees. Here are the details on this webinar. Quality Call Monitoring & Coaching. My 9-Step Model for Coaching Calls (My clients have always loved this!).

Webinar 45

Webinar Events Download Feedback 45

Myra Golden

JANUARY 25, 2017

In this web training, my clients will discover how often they should be reviewing calls with employees. They’ll get my 9-step strategy for coaching calls with employees. Here are the details on this webinar. Quality Call Monitoring & Coaching. My 9-Step Model for Coaching Calls (My clients have always loved this!).

Webinar 45

Webinar Events Download Feedback 45

Myra Golden

JANUARY 17, 2017

The goal was to motivate customer service employees to deliver a better customer experience by monitoring calls and giving feedback on calls. The manager carefully crafted a monitoring form, which would be used to measure everything from listening skills to friendliness, to empathy. Get Some Ideas and Plans.

Contact Center 45

Contact Center Webinar Events Measurement 45

Myra Golden

JANUARY 17, 2017

The goal was to motivate customer service employees to deliver a better customer experience by monitoring calls and giving feedback on calls. The manager carefully crafted a monitoring form, which would be used to measure everything from listening skills to friendliness, to empathy. Get Some Ideas and Plans.

Contact Center 45

Contact Center Webinar Events Measurement 45

Stella Connect

APRIL 17, 2018

If you’re in a call center performance management role, you’ve probably invested a lot of time and energy in your customer service training and coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease. Measure program outcomes.

Customer Service Training 62

Customer Service Training Customer Service Contact Center Customers 62

Stella Connect

JANUARY 4, 2022

Group training isn’t just for delivering basic knowledge about products, policies, standards, tech platforms, and the other practical aspects of the customer service agent’s role. Make customer service training an ongoing effort. Amazing companies empower their employees to find solutions for their customers.

Customer Service Training 97

Customer Service Training Customer Service Contact Center Customers 97

Stella Connect

APRIL 17, 2018

Showing agents how they compare with the overall team on a particular performance measure makes them more amenable to coaching and more invested in improving their performance. Encourage agents to assess their own performance and identify any barriers to improvement (time, customer service training, tools, etc.). Put things in context.

Customer Service Training 40

Customer Service Training Customer Service Contact Center Customers 40